Return Policies

Return Policy:

In order to protect our staff and families, during the Covid-19 pandemic, all product return requests will be reviewed on a case-by-case basis.
Any item which has come into contact with the human body will be ineligible for a return.

ROSSMAX products sold are considered non-refundable and non-returnable. In an exception, if you receive products that are damaged, defective or incomplete,
please contact us immediately within 14 days of delivery. Shipping costs are non-refundable. If an incorrect product has been delivered,
Cypress Medic will arrange for free return shipping. Once the return has been received, we will send you a replacement product without any additional shipping charges.

It is recommended that returns be insured and sent via traceable service.
Please don't feel hesitate to contact us at or call 03-8958 2266.

Delivery Methods & Timing